Analisis Kualitas Pelayanan Administrasi Kependudukan pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Tapanuli Selatan

This study aims to describe the quality of population administration services at Department Population and Civil Registration South Tapanuli Regency. research is a descriptive using qualitative approach. Data collection techniques were carried out by observation, interview, documentation techniques. The theory used in this uses Five Dimension SERVQUAL according Zeithaml, Parasuraman, Berry. Administration Services At there are constraints on Human Resources that needed be placed indispensable parts, including Database Admin still not meeting educational criteria training education needed, number service operators lacking serving community where one operator officer processes document data from more than sub-district. Geographical demographic location Regency Office which relatively far sub-district village whose residents live area. innovation ball pick-up through car has been running needs improved. Support for Service's budgetary resources optimal order meet Excellent Service criteria. Improving availability Information public field civil registration. encourage people's awareness importance ownership documents.